Video Conference

Make a Phone Call through Video

AIT Videoconference solutions ‘hook up’ your separate branches or office locations, bringing employees and clients ‘face-to-face’ for unimpeded communication. At its simplest, our Videoconference technology provides the immediate transmission of static images and data between two work locations. At its most sophisticated, it facilitates the transmission of full-motion video images and high quality audio between multiple locations. Combining broadcast quality videos with high-speed digital equipment, our Videoconference solutions allow users thousands of miles apart to exchange information, and collaborate on projects, as securely and efficiently as if working face to face.

Videoconference Technology Benefits your Bottom Line

By facilitating group work among geographically distant teammates and partners, this solution saves you the additional travel costs of transporting professionals to the same location. On a practical level, users in separate locations (throughout the country or around the globe) can chat, transfer files, share programs and files or send and receive graphic data. This allows optimal use of executive time, improving the speed of decision-making and boosting the productivity and profitability of your company’s internal procedures. On a personal level, the face-to-face connection adds a visual, non-verbal aspect to live information exchange. This allows you to foster a strong sense of community and team spirit among all your business contacts, both within your organization and outside it.

Offer an Enhanced Service to Clients

Videoconference solutions help you provide an efficient and personal service to customers. Profits can be gained from offering video and data conferencing as part of your overall portfolio of services. The necessary network structures, standards and price levels are already in place to ensure this technology can expand in step with your growing business. Indications suggest that Videoconference will one day become the primary mode of distance communication. You cannot afford to be left behind.

Benefits

Reduce travel time
Reduce transportation and accommodation expenses
Increase efficiency & productivity
Improve internal communication & teamwork
Enable faster and better decisions

TECHNOLOGIES

After Sales Service

Minimize downtime and solve technology hitches as quickly and efficiently as possible.

A system to rely on:


1. We are delivering wide range of quality services and support functions are tailored to meet your specific business needs to ensure that the technology solution in which you have invested continue to deliver.
2. We have a high caliber of well trained professionals that are certified by worldwide technology leaders.
3. Different maintenance agreements that can be match your business from the business hours support to the 24*7 service level agreement.
4. Well developed support functions to enhance the way we serve you including Customer Relation Center, Logistics and Workshop.
5. Dealing with numerous technology sectors and brands. This gives you the chance of having a centralized support staff that supports all you technical system units.

Network Assessment and Staging
When dealing with large networking projects, it is essential to perform staging process before the installation of the networking devices in their actual locations. At AIT customer service we focus on staging as this greatly helps validating the design and saving time in the actual implementation to have a successful project.

Performance Tuning
At AIT customer service center, we are not only interested in getting your networking equipments up and running but also we are keen to get them running efficiently. We can deliver fine tuning services to our customers to give them the maximum benefit from their investment in technology.

Upgrade Solution
As the technology continues changing, you will likely need to upgrade your current networking system to the state of the art technology. We can offer this service to our customers by our well designed upgrade solution that can greatly enhance the way in which your network serves your business.

Technical Consultancy
We have our IT and Communications experts that can help you in any design and implementation issues to generate well designed and implemented projects. Through our consultancy services that we deliver to our customers, we are targeting to use the advanced know how that we processes to help our customers achieving their technical targets.

Network Audit and Health Check
Network audit is needed to make sure that your network behaves as designed. AIT customer service professionals use advanced tools for network health check and to monitor the traffic running on the network. Based on the analysis of these data, we can enhance the way in which the network operates.

Maintenance Support
Warranty Services

After the project delivery, we are committed with the standard warranty agreement against equipment manufacturing defects. After warranty period expiry, we can deliver maintenance services to AIT customers. We are responsible for maintaining the operation of a wide customer base under support agreements of standard response and fix times.

Our commitment to you is set out clearly in a variety of Service Agreement levels that cover Software, Hardware and Network Service Solutions. Our Service Agreements are flexible and cover your requirements from round the clock on-site support to delivering spare parts. The Service Agreements include the following levels:

Class A:
Provides on site support 24 hours a day, 7 days a week, with the fastest response & fixing time, advance replacement, S/W support and monthly preventive maintenance to perform the necessary system screening and checks on web-based & email services.

Class B:
Provides a coverage from 9.00 am to 7.00 pm, 5 days a week. Additional options are available to upgrade the service level, advance replacement, S/W support and quarterly preventive maintenance.

Class C:
A complete service package including on-site, telephone assistance and dial-in access via a support modem. It covers the normal business hours from 9.00 am to 4.00 pm.

Class D (Smart):
Flexible solutions customized to customer needs

IT Operation outsourcing

Installation, Configuration and Setup

AIT customer service professionals are qualified and certified from the world wide technology leaders. We have a powerful technical staffs that are capable of installing and configuring your networking equipment to operate with the maximum possible power. The high level know-how of our staff helps us overcoming the technical difficulties inherited in the internetworking systems installations.

* Desktop Operation Management
* Help Desk Activities
* Asset Management
* System Administration
* Suppliers Management

AIT customer service deals with numerous local and abroad suppliers. We have our system to handle all the transactions related to our suppliers so as to maintain smooth business cycle. This direct reflects into our performance towards our customers.

* Quality Business Process
At AIT customer service, every transaction has to be done with quality in mind. That is why we are different. We do not only deliver the service but we deliver it with quality.

* Performance Measures and Audit
To make sure that our internal processes are effective and efficient, we have our periodic internal and external audits. We use the output of these audits for further improvement to our system.
* Professional Service Reporting
While delivering our services to AIT customers, we are documenting these services professionally to be able to track the different transactions related to specific customer or specific technology.